Welcome

Welcome to HeyJay Hand Dyed Yarns. I provide high quality hand dyed yarns to give projects an exceptional unique beauty to them. The finest yarns are selected to be dyed with professional acid dyes.

Payments

I accept Paypal, Etsy giftcards or Credit/Debit card payments.

If payment is not received within 48 hours the order will be cancelled.

Shipping

I aim to ship within 1-2 business days.

UK - Royal Mail, Signed For Second Class: estimated delivery in 3 working days, signature required.
Rest of world - Royal Mail International Tracked and Signed

Shipping charges are flat rates so there is no extra charge for multiple items.

I do my best to package products to sufficiently protect them in their journey to you.

If packages are delayed in transit I will do my best to liaise with the shipping provider but please keep in mind it is largely out of my control.

Returns & Exchanges

I gladly accept returns and exchanges

Just contact me within: 14 days of delivery

Ship items back to me within: 30 days of delivery

I don't accept cancellations

But please contact me if you have any problems with your order.

The following items can't be returned or exchanged

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:

  • Custom or personalized orders

Returns and exchange details

I am happy to refund or exchange provided the item is returned in a resaleable condition. I cannot accept yarn that has been wound into a ball. I cannot refund postage, nor can I cover the cost of returns postage.

Additional

I am happy to arrange custom orders, big or small! Just drop me a line, I love working on special requests.

Please note that prices are per single skein.

Wholesale is available on request to retailers.

Please note that due to the nature of the dyeing process, it is almost impossible for me to dye skeins and match them to previously purchased skeins. They will almost certainly not be the same and will most likely not match so if you want larger quantities of a colourway, please send me a message and I can dye larger batches together in one sitting for the best possible results. If you need more yarn for a bigger project, purchase the amount you need in one go. I'm always happy to chat and try to be as helpful as possible so feel free to get in touch.

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