Welcome to HeyJay Hand Dyed Yarns. I dye yarns for waging war against beige! Come on in for yarns made of only the softest natural fibres, stay for the bright colourways and make a stand against the mundane.
I accept Paypal, Etsy giftcards or Credit/Debit card payments.
If payment is not received within 48 hours the order will be cancelled.
I aim to ship within 1-2 business days.
UK - Royal Mail, Signed For Second Class: estimated delivery in 3 working days, signature required.
Rest of world - Royal Mail International Tracked and Signed
Shipping charges are flat rates so there is no extra charge for multiple items.
I do my best to package products to sufficiently protect them in their journey to you.
If packages are delayed in transit I will do my best to liaise with the shipping provider but please keep in mind it is largely out of my control. Keep in mind there may be ongoing shipping delays due to the global pandemic.
Just contact me within: 14 days of delivery
Ship items back to me within: 30 days of delivery
But please contact me if you have any problems with your order.
Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
I am happy to refund or exchange provided the item is returned in a resaleable condition. I cannot accept custom dyed yarn or yarn that has been wound into a ball. I cannot refund postage, nor can I cover the cost of returns postage.
Please note that prices are per single skein.
Wholesale is available on request to retailers.
If you need multiple skeins of yarn for a bigger project, purchase the amount you need in one go. Due to the nature of the dyeing process, it is almost impossible for me to dye skeins and match them to previously purchased skeins; they will almost certainly not be the same and not match. If you need larger quantities of a colourway, please send me a message and I can dye larger batches together for the best possible results. I'm always happy to chat and try to be as helpful as possible so feel free to drop me a line.
Information I Collect
To fulfil your order, you must provide me with certain information (which you authorised Etsy to provide to me), such as your name, email address, postal address, payment information, and the details of the product that you’re ordering. You may also choose to provide me with additional personal information (for a custom order of jewellery, for example), if you contact me directly.
Why I Need Your Information and How I Use It
I rely on a number of legal bases to collect, use, and share your information, including:
- as needed to provide my services, such as when I use your information to fulfil your order, to settle disputes, or to provide customer support;
- when you have provided your affirmative consent, which you may revoke at any time, such as by signing up for my mailing list;
- if necessary to comply with a legal obligation or court order or in connection with a legal claim, such as retaining information about your purchases if required by tax law;
Information Sharing and Disclosure
Information about my customers is important to my business. I share your personal information for very limited reasons and in limited circumstances, as follows:
Service providers. I engage certain trusted third parties to perform functions and provide services to my shop, such as delivery companies. I will share your personal information with these third parties, but only to the extent necessary to perform these services.
Business transfers. If I sell or merge my business, I may disclose your information as part of that transaction, only to the extent permitted by law.
Compliance with laws. I may collect, use, retain, and share your information if I have a good faith belief that it is reasonably necessary to: (a) respond to legal process or to government requests; (b) enforce my agreements, terms and policies; (c) prevent, investigate, and address fraud and other illegal activity, security, or technical issues; or (d) protect the rights, property, and safety of my customers, or others.
Transfers of Personal Information Outside the EU
I may store and process your information through third-party hosting services in the US and other jurisdictions. As a result, I may transfer your personal information to a jurisdiction with different data protection and government surveillance laws than your jurisdiction. If I am deemed to transfer information about you outside of the EU, I rely on Privacy Shield as the legal basis for the transfer, as Google Cloud is Privacy Shield certified.
If you reside in certain territories, including the EU, you have a number of rights in relation to your personal information. While some of these rights apply generally, certain rights apply only in certain limited cases. I describe these rights below:
Access. You may have the right to access and receive a copy of the personal information I hold about you by contacting me using the contact information below.
Change, restrict, delete. You may also have rights to change, restrict my use of, or delete your personal information. Absent exceptional circumstances (like where I am required to store data for legal reasons) I will generally delete your personal information upon request.
Object. You can object to (i) my processing of some of your information based on my legitimate interests and (ii) receiving marketing messages from me after providing your express consent to receive them. In such cases, I will delete your personal information unless I have compelling and legitimate grounds to continue using that information or if it is needed for legal reasons.
Complain. If you reside in the EU and wish to raise a concern about my use of your information (and without prejudice to any other rights you may have), you have the right to do so with your local data protection authority
How to Contact Me
For purposes of EU data protection law, I, Hannah Mackie, am the data controller of your personal information. If you have any questions or concerns, you may contact me at email@example.com